Contact information

At Helqon, we are passionate about creating the perfect playground for your feline friends. Whether you have questions about the dimensions of our large cat trees, need advice on assembly, or want to track your order to the UK, our team in Virginia is here to help.

Get In Touch

We strive to respond to all inquiries within 24 hours.Important Note for our UK customers: We are located in the USA (East Coast). Due to the 5-hour time difference, email is often the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product questions: 📧 support@helqon.shop

2. Call Us If you wish to speak to a representative: 📞 +1 448-666-0524(Please note: This is a US number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our US warehouse (please email us for approval first): 📍 1011 Arlington Blvd Apt 833Arlington, VA 22209-2234USA

Customer Service Hours

Our operations are based in Arlington, Virginia (Eastern Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (EST)
  • Time Zone Guide:
    • We are 5 hours behind the UK.
    • Example: When it is 2:00 PM in London, it is 9:00 AM in our office. We will respond as soon as our workday begins!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in GBP (£).
  • Shipping to UK: Yes! We ship directly from our USA facility to the United Kingdom. Typical delivery takes 7-13 business days. All import VAT and duties are covered by us (DDP), so you won't pay extra fees upon delivery.
  • Assembly: Do the cat trees come assembled? No, they arrive flat-packed with instructions and tools included. We recommend two people for assembling our larger models.
  • Returns: Please measure your space carefully before buying! As these are large and heavy items, return shipping to the USA can be costly.